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RETURNED MERCHANDISE
First, before you can return any merchandise to MyPoolSupplySource, you must contact us and get a RMA number. This number, along with your MyPoolSupplySource sales receipt or invoice, must accompany the merchandise being returned. To obtain a RMA number, use the Contact Us link to send us an email stating that you need a RMA number.
The date of purchase and invoice number must accompany the returned goods and other required information as noted on the appropriate return authorization forms. Obsolete, discontinued, special order, unsaleable or out of current design merchandise is not subject to return. The return of goods back to MyPoolSupplySource is the responsibility of the buyer.
1. Merchandise Returned Within 60 Days From Date of Purchase- If accompanied by proof of purchase (a MyPoolSupplySource receipt or invoice) and in new sellable condition, a 15% restocking fee will apply to your credit/refund. One exception. If you are returning the item because we sent you something other than what you ordered, you will receive a full refund.
2. Merchandise Returned After 60 Days From Date of Purchase- If accompanied by proof of purchase (a MyPoolSupplySource receipt or invoice) and in new sellable condition, a 30% restocking fee will apply to your credit/refund.
3. Merchandise Returned Without Proof of Purchase- sellable merchandise returned for credit without proof of purchase (no receipt or invoice) will have a minimum of a 30% restocking fee applied to your credit/refund.
4. Stock Merchandise Out of the Original Box or After 180 Days from Date of Purchase- Merchandise that is returned out of the original box or packaging or returned after 180 days from date of purchase and in new sell able condition, a 50% restocking fee will apply to your credit/refund.
5. Bagged Goods Merchandise- Bagged goods such as Diamond Brite, Marcite, Sand, Soda Ash, etc. must be in new sellable condition and returned within 5 business days from date of purchase.
6. Special Ordered Merchandise- Special Ordered Merchandise is NOT RETURNABLE.
